Customer Data Platform Market By Type (Customer Data Platform by Access, Customer Data Platform by Campaign & Customer Data Platform by Analytics), By Application (Customer Data Platform in Retail, BFSI, Travel, Healthcare & Telecom) and Region (North America, Europe, Asia Pacific, Middle East and Africa, and South America) Global Forecast 2022 to 2032.

As the marketing industry continues to shift to one-to-one customization, value-added relationships, and individually relevant interactions, the integration of customer data is emerging as a key focus area for brands these days.

Data integration can make a world of difference between consumer-based generic segmentation and intelligence-based one-to - one consumer engagement. Data integration makes a difference between treating customers in a personal and authentic way or losing their business forever because of a botched customer service experience. And data integration is also the key to engaging the right customers in the right situation, in the right situation, with the right message, on their preferred devices. In order to achieve this level of data integration, the current marketing buzzword is customer data platforms (CDPs). CDPs are an antidote to data silos, fragmentation, and desynchronization, with the promise of connecting data points across channels and customer touchpoints – and making these data functional and available to teams across departmental boundaries.

As the marketing industry trends towards custom-tailored tech stacks, the necessary backbone for personalized consumer engagement lies with integrated CDP capabilities that capture data in real time and make it available across apps, channels, and departments. Looking ahead, marketers are well advised to choose a data foundation and platform that can talk to third-party apps, while protecting and organizing first-hand data in universal consumer profiles. Investing in an omnichannel platforms that is specifically built for the needs of engagement marketers doesn’t only eliminate data silos and integration issues from the start. It also forms the foundation for a tech stack that covers a large part of the marketing mix in a single, easy to-use, data-driven platform. In the era of next-level customer experience, setting up your data platform to be reliable, up-to-date, and actionable will be the key to building lasting customer relationships.

The global customer data platform market segmented based on type was dominated by campaign segment and accounted for nearly 39 % in 2018. Over the forecast period it is expected to rise at a substantial CAGR. Collecting consumer data points from a number of sources, allowing consumer differentiation on the basis of various criteria and offering real-time marketing analysis also helped to create a customer data framework for campaigns.

Customer data platforms enable campaigners to truly understand what’s happening with each customer requires a unified view of data from Web, mobile apps, marketing automation, CRM, accounting, and sometimes even intelligent products. B2B marketers find themselves increasingly involved with customer relationships after the lead is passed along to sales. This happens during the initial sales process because so much interaction takes place in the Web channel, which marketing usually controls. Marketers need to coordinate with sales to ensure the Web delivers appropriate, consistent messages to each prospect and to pass on useful intelligence, such as who is engaging on the Web at target accounts, what topics they’re exploring, and when there’s a surge in activity. This has led to increasing adoption of customer data platforms for campaign.

The global customer data platform market segmented based on region was dominated by North America, generating nearly 40 % share of the overall market size in 2018.

The region's growth may be attributed to the involvement of pure play providers and CDP providers as a by-product. Due to major industry players with large market share and increased funding for CDP, the United States dominated the market in 2018. In addition, CDP's were first embraced by advertisers and brands in the region.

In comparison to North America, Europe and Asia-Pacific regions are projected at greater CAGR levels. The region's growth can be attributed to an increase in the number of providers of analytics and CDP campaigns. The European market has more than 50 percent of the total market vendors, with a concentration of campaign vendors. In 2018, the analytical CDP providers working in the Asia-Pacific region played a key role in the regional market growth.