Bots are virtual assistants which enable organizations to cater to the customer for query resolution. It is used across different industry verticals including BFSI, retail, media & entertainment, healthcare, telecom, government, and travel. Accelerated growth of artificial intelligence and cloud technology is deriving the adoption of bot services across different sizes of enterprises.

Adroit Market Research study on the global market for Bot Services offers a holistic view of the industry from 2020 to 2028 as a forecast period, including factors such as market drivers, limitations, opportunities, threats, and regulatory overview. The market has been analyzed from 2018 to 2028, with a base year estimate of 2019 and a projection from 2020 to 2028. The report covers the current status and potential characteristics of the market at both the global and the country level. Moreover, the report also assesses market competition with Porter's analysis of five strengths and places leading players on the basis of their product range, regional presence, strategic initiatives, and overall sales. Prominent players in the global composite resin market have been analyzed in depth.

Increasing usage of bots across different industry verticals on account of rising Internet penetration and surge in on-line services is a driving global bot service market growth. These bots are used for multiple applications including book flight tickets, movie tickets, restaurant booking, and hotel bookings. In addition, cost-effectiveness attained through mass adoption along with minimizing human interaction leading to the reduced number of errors with less human labour is further contributing to the industry landscape.

The government segment is anticipated to hold a substantial share in the terms of end-users for the Bot Services market. This is accounted for the adoption of digitalization for customer engagement strategies along with the implementation of the omnichannel strategy to suffice citizens’ requirements through bot services across various channels.

Asia Pacific region is anticipated to witness a substantial growth rate over the forecast period. The rising number of social media users in the region. Furthermore, surging demand for bots services from different industries owing to the positive economic outlook in emerging countries such as China and India is further positively influencing regional growth.

The key players of the global Bot Services market report include- Amazon Web Services, Aspect Software, Astute Solutions, Cognicor Technologies, Creative Virtual, Facebook, Google, IBM, Inbenta Technologies, and Microsoft.

Key Segments of the Global Bot Services Market

Service Overview, 2018-2028 (USD Million)

• Framework
• Platform

Deployment Channel Overview, 2018-2028 (USD Million)

• Websites
• Contact Center & Customer Service
• Social Media

Mode Overview, 2018-2028 (USD Million)

• Text & Rich Media
• Audio
• Video

End-Use Overview 2018-2028 (USD Million)

• BFSI
• Retail
• Media & Entertainment
• Healthcare
• Telecom & IT
• Others

Regional Overview, 2018-2028 (USD Million)

North America

• U.S.
• Canada

Europe

• UK
• Germany
• France
• Rest of Europe

Asia Pacific

• China
• Japan
• India
• Rest of Asia-Pacific

Middle East and Africa

• UAE
• South Africa
• Rest of Middle East and Africa

South America

• Brazil
• Rest of South America